EDUC 603: Training Needs Analysis

Problem Statement

The original problem statement is as follows:

The High School Alumni Wall of Honor Committee does not receive a good pool of nominations for the Alumni Wall of Honor, resulting in inconsistent criteria for inductees.

While the statement proves true, consistent criteria for inductees would follow from having a larger pool of nominations. So, with the feedback from colleagues, a new problem statement was created:

The High School Alumni Wall of Honor Committee lacks public awareness, resulting in a small pool of nominations.

Conclusions from Front End Analysis

Though the Alumni Wall of Honor Committee is small, the front end analysis showed a great deal of factors that are influencing their performance. Factors came from the categories of resources, structure/process, information, knowledge, motives, and wellness. A great deal of recommendations were provided to remedy those factors, and will be given to the client.

A few of the findings affecting performance could be remedied by training, such as social media use training to help increase Facebook page “likes” that will help to increase awareness about the Alumni Wall of Honor.

A training needs analysis was conducted to help identify the knowledge and skills that members feel they lack to successfully accumulate a larger pool of nominations. Two methods were used to collect data.

Analysis Plan

Input Purpose Method
Interview with School Liaison Determine the technology skills that the committee lacks. Interview
Committee survey Assess where current committee members are regarding technology, advertising, and time. Online Survey

Instruments

Interview with School Liaison

A face-to-face interview was held with the School Liaison for the Alumni Committee.

The interview with the school liaison focused on the following questions:

Questions included:

  1. What knowledge and skills do members lack to accumulate nominations?
  2. What barriers are there to finding nominees?
  3. What types of training do you feel would be most helpful to you to help accumulate nominations?

Committee Survey

After the conclusion of the face-to-face interview, a survey was created that addresses a few things that were talked about during the interview. The survey was created using  “SurveyMonkey,” and the link was e-mailed out to the Committee members. A likert scale was used on the the first question, which had 5 parts. The scale ranged from (1) Not at all, to (5) Extremely. The second question contained four parts, also measured on a likert scale that ranged from (1) None, to (5) Extreme.

The survey covered topics including but not limited to technology, advertising, and time. Questions included:

Question 1:

  1. In a typical week, how likely are you to post to Facebook?
  2. In a typical week, how likely are you to post to Twitter?
  3. I know how to use publishing software to create fliers/ brochures/ awards, etc.
  4. I know how to contact the High School Web Administrator.
  5. I know how to update the Alumni Wall of Honor Facebook Page.

Question 2:

  1. How much experience do you have creating editable forms such as a PDF or Google Form?
  2. How much experience do you have working with a website designer or administrator or creating a website?
  3. How much experience do you have in advertising?
  4. How much time do you have to dedicate to the GBHS Alumni Wall of Honor Committee?

Question 3: What do you feel is preventing the accumulation of nominations for the GBHS Alumni Wall of Honor?

Question 4: What do you need to know to accumulate more nominations for the GBHS Alumni Wall of Honor?

Data Collection Summary

Interview with School Liaison

  1. What knowledge and skills do members lack to accumulate nominations?
    • Types of social media, and how to better use them (or use them at all).
    • Using other technology to get the word out, such as Desktop Publisher to create brochures or fliers.
  2. What barriers are there to finding nominees?
    • People don’t know that the Alumni Wall of Honor exists.
    • People can’t nominate themselves, so finding people that know them who are willing to fill out the paperwork is difficult.
  3. What types of training do you feel would be most helpful to you to help accumulate nominations?
    • Training on Social Media
    • Training on Publishing Software

Committee Survey

The average responses are given below:

Question 1:

  1. In a typical week, how likely are you to post to Facebook? – 1.875
  2. In a typical week, how likely are you to post to Twitter? – 1
  3. I know how to use publishing software to create fliers/ brochures/ awards, etc.- 2.25
  4. I know how to contact the High School Web Administrator. – 1
  5. I know how to update the Alumni Wall of Honor Facebook Page. – 1.5

Question 2:

  1. How much experience do you have creating editable forms such as a PDF or Google Form? – 2.5
  2. How much experience do you have working with a website designer or administrator or creating a website? – 1
  3. How much experience do you have in advertising? – 1.5
  4. How much time do you have to dedicate to the GBHS Alumni Wall of Honor Committee? – 2.875

Question 3: What do you feel is preventing the accumulation of nominations for the GBHS Alumni Wall of Honor?

  • The general consensus is that the community does not know about the Wall of Honor, and that members are unsure of how to get the word out.

Question 4: What do you need to know to accumulate more nominations for the GBHS Alumni Wall of Honor?

  • The general consensus was that committee members need more tools to help get the word out to the community and public in general.

Findings

Through both the face-to face interview with the School Liaison and the online survey for Committee Members, it is clear that all members feel that the public is not aware that there is even an Alumni Wall of Honor in the first place. Public awareness seems to be the overall concern for the Committee.

It is also clear that committee members are not very familiar with social media such as Facebook or Twitter as the results stated that members are only slightly aware of how to post to the sites or update the Alumni Wall of Honor Facebook page. Since the Wall of Honor highlights successful Alumni that have graduated at least ten years ago, it is likely that the Alumni and their families have moved from their home town, and are unaware that the Alumni Wall of Honor even exists. Having a firmer knowledge base on how to use social media sites would help get the word out more than local newspapers that the Committee has already tried.

It is also apparent that many members are not clear on how to use publishing software, based on the average that is moderate at best. Having the ability to create certificates, brochures, and fliers on their own can cut down on budget costs and help get the word out during community events.

Though some members have created editable forms such as PDFs or Google Forms, their knowledge was moderate at best. An editable form could cut down on the amount of time it takes for people to complete the nomination form, and could also cut down on the amount of time it takes members to rate the nominees.

Overall, it seems that committee members only have a moderate amount of time to dedicate to the Alumni Wall of Honor Committee, so finding ways to increase public awareness in the least amount of time possible, and also to cut down on the amount of time to rate nominees would be optimal.

Recommendations

Based on the findings of the collected data, it is suggested that a two-part training be conducted.

The first part would focus on types of social media and the most efficient way to use them to get the word out about the Alumni Wall of Honor.

The second training would be on publishing software such as Microsoft Word and/or Desktop Publisher, and on creating editable PDFs or Google Forms.

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